العربية

Terms & Conditions

Last updated: [Insert date]

1. Introduction

These Terms govern use of Marjaa’s website, applications, and digital services, including courses, communities, subscriptions, digital content, and communication features. By using the platform, creating an account, or purchasing a service, you agree to these Terms. If you do not agree, stop using the services.

2. Definitions

Platform means Marjaa’s website, applications, and digital services. User means anyone who creates an account or uses the services. Creator means a user who publishes courses or content or manages a community. Course means free or paid digital educational content. Community means a digital space for learning and interaction subject to membership permissions. Subscription means time-limited access to a specified service for a fee. Content includes text, images, videos, files, messages, posts, and educational materials shared through the platform.

3. Accounts and Security

You must provide accurate information and keep your credentials secure. You are responsible for activity through your account, subject to circumstances in which the platform is legally responsible. Notify support if you suspect unauthorized access. You may not sell, rent, or share your account in violation of these Terms. Minors’ use is subject to applicable laws and required consent.

4. Courses and Digital Products

Courses may be purchased separately from community membership unless the product page clearly states otherwise. The product description and purchase terms determine access and duration. Buying a course does not automatically grant community membership, and a community subscription does not include all paid courses unless expressly stated. Separately purchased courses remain available under the terms disclosed at purchase; where lifetime access is offered, cancelling a community membership alone does not revoke that access. You may not copy, redistribute, resell, record, or share content with unauthorized persons without permission or a lawful basis.

5. Community Membership and Renewal

Membership grants access to the features and content specified on the subscription page. It may be monthly, annual, or for another disclosed period. Automatic renewal must be clearly disclosed before payment, including price, billing frequency, and cancellation method. Users may cancel renewal through account settings or support. Access generally continues through the current paid period unless the law or offer provides otherwise. Expiration may end member-only community features but does not automatically cancel separately purchased course access.

6. Pricing and Payments

Prices, currency, and applicable taxes or fees will be displayed before purchase confirmation. Payments are processed through available payment providers. A transaction is complete only after confirmation. If a charge occurs without activation, is duplicated, or is incorrect, contact support with the transaction reference. Refunds are governed by the Refund Policy and mandatory applicable law.

7. User Conduct

You must not publish unlawful, misleading, or rights-infringing content; harass, threaten, or violate others’ privacy; send spam or harmful links; compromise the platform or bypass access controls; manipulate points, achievements, referrals, or leaderboards; or impersonate another person. Respect community members and report violations through available channels.

8. Intellectual Property

Creators retain rights to content they own and grant Marjaa a limited, non-exclusive license to host, display, and operate it as necessary to provide the service. Creators represent that they hold required rights. Users may not reuse content beyond granted access rights. Marjaa may take appropriate action on infringement reports in accordance with law.

9. Moderation and Suspension

Marjaa may remove prohibited content or restrict features or accounts where these Terms are violated or security is threatened, subject to proportionality and applicable law. Where appropriate and legally permitted, users may be notified of the reason and offered review. Ending a community membership alone does not cancel separately purchased course access.

10. Educational Content and Liability

Educational content is for learning and general information and is not necessarily professional, legal, financial, or medical advice. Marjaa does not guarantee income, employment, or specific results. We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Nothing excludes liability that cannot legally be excluded.

11. Third-Party Services

The platform may integrate with payment gateways, email services, app stores, and other third parties that may have their own terms. Marjaa is not responsible for matters outside its legal and practical control.

12. Privacy and Data

Personal data is processed under Marjaa’s Privacy Policy and applicable Egyptian laws. The Privacy Policy must be clearly available and explain data purposes, processing grounds, and data-subject rights as required by law.

13. Changes

We may update these Terms when necessary. The updated version will be published with a revised date, and users will be notified where appropriate or required by law. Changes will not override mandatory legal rights.

14. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, subject to mandatory consumer protections. The parties will seek an amicable resolution where possible without limiting either party’s right to approach competent authorities.

15. Contact

Legal entity name: [Registered company name]. Support email: [Official support email]. Address and registration details: [Complete using registered company details].

Refund Policy

Last updated: [Insert date]

1. Purpose and Scope

This Policy explains how Marjaa handles refund requests and subscription-renewal cancellations for digital courses, community memberships, bundles, and services. It applies subject to Egypt’s Consumer Protection Law No. 181 of 2018, its Executive Regulations, and all other mandatory legal rights. If a provision conflicts with a mandatory consumer right, the legal right prevails.

2. Seven-Day Commercial Refund Window

Users may submit a refund request within 7 calendar days of purchase. Marjaa will review each request based on product type, usage, and transaction circumstances. The seven-day period is not a cap on any longer or different right provided by law. Statutory withdrawal, cancellation, or refund rights remain available after the seven-day commercial period.

3. Individually Purchased Digital Courses

Standalone courses are sold under the product description and access terms shown at purchase. If a course provides lifetime access, that access remains subject to those terms and is not affected by cancellation of a community subscription. Accessing or using digital content may affect refund eligibility only to the extent permitted by law and after clear disclosure and any required acknowledgment or consent. Nothing limits a remedy required by law where a product is misrepresented or a material technical issue prevents access.

4. Community Subscriptions and Automatic Renewal

Automatic renewal must be clearly disclosed before payment, including price, billing frequency, and cancellation method. Users may cancel renewal at any time through available settings or support. Cancellation generally prevents the next charge while access continues through the current paid period unless law or the offer provides otherwise. Requests may be submitted within the seven-day commercial window and are reviewed under the circumstances and applicable law. Non-use alone does not automatically result in a refund.

5. Bundles and Promotions

Bundles combining a community and courses are subject to terms clearly presented at purchase, subject to mandatory legal rights. Undisclosed deductions or fees will not be applied. Use of part of a bundle does not remove statutory rights; any refund calculation will be reviewed under law and the offer terms.

6. Cases Requiring Review

Users may request review for duplicate charges, incorrect amounts, failure to activate a product after payment, material technical issues preventing access, unauthorized transactions or suspected fraud, or any other case where law provides a refund or cancellation right.

7. How to Submit a Request

Send the request to [Official support email], including the account email, course/community/bundle name, payment date, amount and currency, order number or transaction reference if available, and a brief explanation. Do not send your password, full card number, or security code.

8. Review and Processing

Marjaa may request additional information to verify the request and will communicate the decision and next steps. Approved refunds will be returned through the original payment method where possible, subject to payment-provider procedures and legal deadlines. Banks or payment providers may need additional time to display the funds.

9. App Stores and Third-Party Providers

If a purchase was made through an app store or third-party provider with a specific refund process, the request may need to be submitted through that provider. Support can direct users to the appropriate process without limiting statutory rights.

10. Contact

Support email: [Official support email]. Legal entity name: [Registered company name].